Private Sourcing Policy

At Serelle, we offer a personalised private sourcing service for clients seeking gemstones beyond our catalogue selection.

Through our trusted sourcing network and industry relationships, we help locate natural
gemstones tailored to individual preferences, requirements, and budgets.

Our Sourcing Approach

Every sourcing request is handled individually and thoughtfully. Clients may provide:

  • Gemstone type
  • Preferred colour or tone
  • Shape or cut
  • Size or carat range
  • Budget guidance
  • Inspiration images or references
  • Intended jewellery use or design ideas

Based on these requirements, we curate and present suitable gemstone options for
consideration.

Natural Gemstones

We specialise in natural gemstones. As every gemstone is unique, variations in colour, inclusions, brilliance, and character are to be expected and form part of the beauty of natural stones.

Stone Presentation

Depending on the request, clients may receive:

  • Photographs
  • Videos
  • Gemstone details and specifications
  • Certification information where applicable

We aim to represent gemstones as accurately as possible, though appearance may vary slightly depending on lighting and screen settings.

Certification

Selected gemstones may be accompanied by gemmological certification depending on the type, value, and sourcing requirements.

Additional certification requests may be available upon request and may affect timelines or pricing.

Pricing & Availability

Gemstone pricing and availability can fluctuate due to market conditions, rarity, and sourcing location.

Quoted prices are typically valid for a limited period and remain subject to availability until confirmed.

Sourcing Timelines

Sourcing timelines vary depending on the rarity and specificity of the request. While some gemstones may be sourced quickly, more specialised requests may require additional
time.

Returns & Approvals

Clients are encouraged to carefully review all images, videos, and specifications provided before confirming a purchase.

Due to the tailored nature of private sourcing, specially sourced gemstones may not always be eligible for return unless otherwise agreed.

Contact

To begin a private sourcing request, please contact us through our enquiry form with your
requirements, preferences, or inspiration images.